Tuesday 13 june – NORDIC FM – EL 5
NordicFM
Plenary session - Chairman: Ole Emil Malmstrøm
The importance of providing services and support, integrated in a total-real-estate-management concept	R. Backlund
Coffee break – Exhibition
Nordic FM - operation and service management
Chairman: Per Eikeland
Handling changing user demands to FM in a large public property owner	M.A.T Le
The environmental services in property management	T. Turkulainen
Four pratcical applications of, Service Level Agreements	M. Andersen
Nordic SLA guide	O.E. Sæbøe
LUNCH
Nordic FM - operation and service management
Chairman: Svein Bjørberg
Operation and service management - a supplier perspective	H. Verløy
Understanding business strategy and the role of FM	H. Anderson
Coffee break – Exhibition
Nordic FM - operation and service management
Chairman: Svein Bjørberg
FM education in the Nordic countries	S. Neonen, T.I Haugen
A knowledge development program in Norway	P. Eikeland
FM trends and futures - an inter-galactic perspective	K. Alexander

Wednesday 14 june – Nordic FM – EL5
Nordic FM - workplace management
Chairman: Håkon Kleiven
The Nordic workplace in a Nordic design and management tradition	S.H. Blakstad
Open and flexible work environment: do they enhance productivity? Case - Telenor headquarterOslo	K. Arge
Coffee break – Exhibition
Nordic FM - workplace management
Chairman: Håkon Kleiven
Use of workplace evaluations in briefing and design	T.J.M. Voordt
Nordic workplace research	N. Gersberg, K.H. Kjølle
Operation and Service Management in Nordic countries	K. Tulla
Nordic FM Continued ….	O.E. Sæbøe
LUNCH
Plenary closing sessions – Chairman: Tore I. Haugen
NTNU - from two to one campus to be a high rated universtity in 2020 - planning, transformation and facilities management	P. Parson
The dynamic and adaptable building in a life cycle perspective	M.S. Valen
LCC Modelling tool	S. Bjørberg
Developing FM in a rapidly changing business environment	D.S.S Then, J. Hinks
END OF SYMPOSIUM